Tools
Return Policy Generator
This form will generate a generic Refund Policy statement for use with your website. It has not, in any way, been reviewed by a lawyer. Please enter the basics, your website, company name, contact info, and primary state of residence to be used in the generated Refund policy document:
Prefer email? support@alpine.io
{{contact_name_first}},
Below we have included the Returns Policy Document generated for your {{company_name}} website.
Best,
Alpine Internet DocBot
{{company_name}} Returns Policy
We accept refunds and exchanges.
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
- Product with obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {{contact_email}}.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {{contact_email}} and send your item to: {{company_name}} (attn. {{contact_name_first}} {{contact_name_last}}) {{returns_are_shipped_to_street_address}}, {{returns_are_shipped_to_address_line_2}}, {{returns_are_shipped_to_city}}, {{returns_are_shipped_to_state}} {{returns_are_shipped_to_zip_code}} {{returns_are_shipped_to_country}}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and unfortunately, they will find out about your return.
Shipping
To return your product, you should mail your product to: {{company_name}} (attn. {{contact_name_first}} {{contact_name_last}}) {{returns_are_shipped_to_street_address}}, {{returns_are_shipped_to_address_line_2}}, {{returns_are_shipped_to_city}}, {{returns_are_shipped_to_state}} {{returns_are_shipped_to_zip_code}} {{returns_are_shipped_to_country}}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping item(s) over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.